Telehealth ops
Virtual care operations
Visit volume, connection quality, and provider utilization across telehealth, eConsults, and async visits.
Virtual visits · MTD
2,142
Connection success
98.4%
Median wait
6m
Video failovers → phone
1.2%
Volume by modality — last 30 days
- Scheduled video visit1,418 · 66%
- On-demand urgent (video)412 · 19%
- Async e-visit (questionnaire)188 · 9%
- eConsult (provider-to-provider)124 · 6%
Top virtual-volume providers
- Dr. R. Patel · Family Med184 visits · 92% utilization
- NP J. Lee · Urgent care162 visits · 88% utilization
- Dr. A. Khan · Behavioral health148 visits · 94% utilization
- Dr. M. Webb · Family Med121 visits · 78% utilization
Quality signals
- Audio dropouts > 5s0.8%ok
- Patient-initiated reconnect2.1%default
- Provider device camera fail4 incidentswarn
- ePrescribe inside visit73%ok