Front door
Patient access & scheduling
Template optimization, no-show prediction, and contact-center routing so every patient gets the right slot the first call.
3rd-next-available (PCP)
9 days
No-show rate
6.4%
Call abandonment
3.1%
Patient access NPS
62
Template optimization opportunities
- Dr. Patel · Mondays30% of new visits in 15-min slots — extend to 30
- Dr. Liu · Fridays PMUnderbooked 41% · open to walk-ins
- Dr. Okafor · Wed AMOverbooked +18% · spillover risk
- Care team · weekendsAdd Saturday telehealth block to deflect ED
No-show predictor
- High risk (next 7d)84 visits
- Auto-confirm SMS sent1,210
- Recovered no-shows (mo)172
- Estimated $ saved$48,300
Contact center · today
Calls offered1,432
Avg handle time4m 12s
First-call resolution78%
Languages served6