Experience
Patient experience (CAHPS)
Real-time post-visit surveys with provider-level NPS, response themes, and trend deltas.
NPS · 30d
71
+4 vs 90d
Response rate
38%
Avg star rating
4.6
Verbatims · 30d
612
By provider
- Dr. R. Patel124 responsesNPS 78
- Dr. A. Okafor98 responsesNPS 74
- Dr. M. Singh81 responsesNPS 69
- Dr. S. Lee73 responsesNPS 62
- Dr. J. Alvarez64 responsesNPS 55
Top themes from verbatims
- +12Listening & empathy184 mentions · 30d
- −18Wait time at check-in96 mentions · 30d
- +7Clarity of follow-up plan142 mentions · 30d
- −4Billing communication71 mentions · 30d