Offline
Comms platform

Notification policies

Channels, throttles, quiet hours, and per-tenant routing for every outbound alert.

Channels
6
Delivered · 24h
184k
Push success rate
98.6%
Bounce / fail
0.4%

Channel health

  • Push (APNs / FCM)
    rate-limit ok
    98.6%ok
  • Email (Resend + SES failover)
    dmarc aligned
    99.2%ok
  • SMS (Twilio)
    carrier filtering · 412 deferred
    97.1%warn
  • Secure inbox
    no external dependency
    100%ok
  • Voice (interactive)
    TCPA consent enforced
    94.4%default
  • Webhook (HMAC-signed)
    12 subscribers
    99.8%ok

Policy rules

  • Quiet hours 9p–7a local · except critical-lab + emergency
  • Max 1 SMS per patient per encounter (rolling 24h)
  • Two-channel fallback for appointment reminders
  • Opt-out captured and synced within 60s
  • Locale-aware templates · 12 languages

Top message types · 24h

  • Appointment reminders82k · 44%
  • Care-team messages31k · 17%
  • Lab result available22k · 12%
  • Refill ready14k · 8%
  • Onboarding & verification11k · 6%